Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
We are committed to safeguarding your privacy and handling your personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you contact us, place an order, or use our website, we may collect the following personal information:
- Name
- Billing and delivery address
- Telephone number
- Email address
- Payment information
- IP address
- Device and browser information
- Order history and shopping activity
We collect this information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you regarding your order or enquiry
- Improve our website, services, and customer experience
- Prevent fraud and maintain website security
- Comply with legal obligations
Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Performance of a contract (to process and deliver your order)
- Consent (for marketing communications and optional cookies)
- Legitimate interests (website security, analytics, and service improvement)
- Legal obligations (tax, accounting, and fraud prevention requirements)
Marketing Communications
We will only send marketing emails or promotional communications where you have given your consent or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any email
- Contacting us directly
Payments and Order Fulfilment
Payments on our website are processed securely through trusted third-party payment providers, including PayPal, Shopify Payments, and other authorised payment gateways.
These providers receive only the information necessary to verify and process your payment transaction. Payment information is handled securely and in accordance with PCI-DSS standards.
We may also share necessary information with trusted delivery and fulfilment providers in order to complete your order.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Shopify
Our store may be hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Your data may be stored through Shopify’s data storage, databases, and general Shopify application. Shopify stores data on secure servers protected by industry-standard security measures.
For more information, please refer to:
International Data Transfers
Some of our service providers may process personal data outside the United Kingdom or European Economic Area (EEA). Where this occurs, appropriate safeguards are in place to ensure your information remains protected in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent at any time
- Request transfer of your data to another provider
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details provided below.
Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve user experience, analyse website performance, and support marketing activities.
Some cookies are essential for the operation of the website and cannot be disabled.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for core website functionality such as:
- Shopping cart functionality
- Secure checkout
- Customer login sessions
- Fraud prevention
- Cookie consent preferences
Without these cookies, the website may not function properly.
Analytics Cookies
We may use analytics services such as Google Analytics.
These cookies help us understand:
- How visitors use our website
- Which pages are most popular
- Where visitors come from
- Website performance and improvements
Analytics data is generally collected in an aggregated and anonymised form.
For more information:
Functional and Preference Cookies
These cookies remember your preferences, such as:
- Cookie consent choices
- Language or region settings
- Login status
Third-Party Cookies
Some third-party services integrated into our website may place cookies on your device, including payment providers, embedded content providers, and analytics platforms.
We do not directly control third-party cookies.
Managing Cookies
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your cookie preferences
You can also control cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.
Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us through our website contact page or customer support email.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or business practices. Any updates will be posted on this page with the revised effective date.